Return & Refund Policy

Last Updated: September 4, 2026

At Bella Musk, customer satisfaction is important to us. We want you to shop with confidence, which is why we offer returns on eligible products in accordance with the terms below.

1. Return Eligibility

Eligible products may be returned within 30 days of the purchase date.

To qualify for a return:

• The item must be unused and in its original condition.
• The product must be returned with its original packaging, including boxes, labels, and accessories where applicable.
• The product must not be damaged, altered, opened, or significantly used.
• Proof of purchase or the original order number may be required.

Certain products may be excluded from our return policy, as described below.

2. How to Request a Return

To request a return, please contact us within 30 days of your purchase at:

Email: bellamusk4210@gmail.com
Phone: +1 737 301 8185

Please include:

• Your order number
• The product(s) you wish to return
• The reason for the return
• Photos of the product when requested

Do not send products back without first contacting Bella Musk and receiving return instructions.

Once your return request is approved, we will provide you with the appropriate return instructions.

3. Return Shipping

For eligible approved returns, Bella Musk may provide return-shipping instructions or a prepaid return label where applicable.

Unless the return is due to an incorrect, defective, damaged, or missing item, the customer may be responsible for return shipping costs.

Bella Musk is not responsible for return packages that are lost or damaged while being shipped back to us. Customers should retain their shipping receipt and tracking information until the return has been completed.

4. Refunds

Once your returned item is received, it will be inspected.

If the return meets our requirements, the refund will be issued to the original payment method.

Refunds are generally processed after the returned merchandise has been received and inspected. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges and shipping insurance, where applicable, may be non-refundable.

5. Items That Cannot Be Returned

For health, hygiene, and product-safety reasons, certain products may be considered final sale and cannot be returned.

These may include:

• Opened or used fragrances
• Opened cosmetics or beauty products
• Opened skincare or personal-care products
• Perfume samples or travel-size atomizers, where applicable
• Products that have been altered, damaged, or substantially used
• Clearance or final-sale products clearly identified as such

Unused and unopened products may be eligible for return if they otherwise meet the requirements of this policy.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible and preferably within 10 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Photos of the shipping box
• Photos of the shipping label
• Photos of the damaged or incorrect product

After reviewing your claim, Bella Musk may offer a replacement, refund, or other appropriate resolution.

7. Missing Items

If an item is missing from your shipment, please contact us within 10 days of delivery.

We may request your order information and photographs of the package and its contents so that we can investigate the issue with the carrier or fulfillment provider.

8. Used or Damaged Products

Returns may be refused or a partial refund may be issued if a returned product:

• Has been opened or significantly used
• Is missing its original packaging
• Has been altered or damaged after delivery
• Shows signs of misuse
• Cannot reasonably be resold in its original condition

For fragrance products, opening or using a product may make it ineligible for return.

9. Allergies and Personal Sensitivities

Fragrances, cosmetics, skincare, and other beauty products may cause individual allergic reactions, irritation, or sensitivity.

Because individual reactions vary from person to person, an allergic reaction, irritation, or personal intolerance does not necessarily mean that a product is defective.

Customers are encouraged to review product ingredients and information before purchasing. Bella Musk generally cannot accept returns or provide refunds for products that have been opened or used due to personal sensitivity or allergic reactions.

10. Replacement Products

Products sent as replacements for damaged, defective, lost, or incorrect merchandise may be considered final sale unless otherwise approved by Bella Musk.

11. High-Value Orders

For higher-value orders, Bella Musk may request additional information or verification before approving a return or refund.

This may be necessary to protect customers and Bella Musk against fraudulent or unauthorized return activity.

12. Return Abuse and Fraud Prevention

Bella Musk reserves the right to refuse or limit returns or refunds where there is evidence of:

• Excessive or repeated returns
• Fraudulent activity
• Products being returned that do not match the products originally shipped
• Intentional damage or misuse
• Abuse of our return policy

Our goal is to maintain a fair and secure shopping experience for all customers.

13. International Returns

Unless otherwise stated on the product or order page, Bella Musk currently accepts returns for eligible U.S. orders only.

International orders may not be eligible for return.

14. Contact Us

If you have questions about a return, refund, damaged order, or missing item, please contact us:

Bella Musk
Address: 8525 Campbell Dr, Rowlett, TX 75089, USA
Email: bellamusk4210@gmail.com
Phone: +1 737 301 8185

We will review each request according to the terms of this policy and applicable consumer-protection laws.